Transplant Center Organ Call Experts
The most trusted industry veterans for outsourced DonorNet® call solutions throughout the U.S. Providing seasoned coordinator expertise to your center's ever increasing demands on resources.
CORE Responsibilities
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Organ Offer Management: DonorNet® Organ Screening
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Import & Transportation Coordination
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Data Analysis of Organ Offer Practices
Objectives
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Provide unmatched detailed data collection, interpretation and presentation quickly and accurately so our client partners are comfortable knowing quality assurance and process improvements are a top priority.
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Seek to constantly learn, modify and refine as necessary. We understand that medicine and transplant are an ever changing, and we have the capabilities to adjust accordingly.
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Keep our costs of services reasonable & competitive without sacrificing the quality of the services, expertise and/or professionalism we strive to provide.
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Hire and more importantly retain highly skilled and transplant competent staff to ensure our center clients have the best coordinators working with their programs.
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Stay agile so that our clients, staff & their patients are not negatively affected by adaptations when unforeseen regulations or processes change.
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Stay on the forefront of technology. We strive to shift with the times and to give our clients the most seamless and user friendly work relationship possible by utilizing the best available resources we can.
The Process We Follow
Decline Process
Based on the Transplant Center’s predetermined organ criteria*, our highly experienced coordinators will evaluate and put in a provisional yes or appropriate refusal codes if criteria deems necessary.
If declined, data is entered into our proprietary real time report portal and all determining factors as to decision to decline.
* The transplant center will give us THEIR absolute rule out criteria that we follow. Either we can provide a helpful predetermined form guide (regularly used by other clients), OR the center is welcome to provide their own.
Accept Process
When the offer becomes primary, our coordinators will fill out the TCOA offer sheet and input details into our proprietary portal data, with all data that transplant center client will need during report.
We will call the transplant surgeon and/or specialist from transplant center and give full detailed report of donor history, organ function, all labs and diagnostics. Inform physician of which candidate the offer is for, along with information on that candidate, including days on waitlist, age, height and weight.
We continuously communicate with the OPO personnel to determine if any other labs or diagnostics will be needed, preferred OR times, and any question the transplant center may have.
If needed we can also arrange transportation to and from the donor hospital. We work with transplant centers to inform all parties of transplant plans—fellows, OR, Surgical teams. TCOA transportation will work hand in hand with the OPO and Transplant Center to arrange all transportation, if requested.
Additional Services
If requested as part of the contract, we can provide these additional services:
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Call the center's candidate, check on their health, and bring them into the hospital.
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Enter a bed request and contact house supervisor, bed control, the floor where patient is to be admitted and ICU that the patient will be post-transplant.
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Initiate the ABO verification process and organ check in
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Remove the candidate from UNet®
From the donor OR , TCOA will stay in constant contact with the transplant center throughout OR to keep them in the know of visuals, delays, cross clamp times and organ extraction times. TCOA keeps transplant surgeons informed of ETA of organ to their OR.
